Shipping and Returns
Can i change my shipping address after i place an order? Any changes to your order must be emailed to email@example.com before your order ships. After it ships, we cannot make changes to the order or reroute.
How long does it take for my order to ship? Orders ship in 1-3 business days.
How long does it take to receive my order? In most cases, you will receive your order within 3-5 business days after it ships. We ship via USPS First Class or Priority depending on what you select during checkout based on your order weight. For international orders, expect 10-15 business days to receive your order.
Do you offer expedited shipping? We do not as we find expedited shipping very expensive and not always reliable. We ship via First Class Mail or Priority. All domestic orders typically arrive within 5 business days after the order ships. International orders typically arrive in 10-15 business days.
Do you accept returns? We accept returns on unused items postmarked within 5 days after receiving. Once the items have been received by Compass Paper Co, they will be inspected for use and a refund will be issued. We provide refunds within 2 business days of receiving the returns however, we have no control over how quickly the banks will release the money into your account. In most cases, you will receive your refund within 10 business days. Sale items are non-returnable.
What happens if my order arrives damaged or a product is defective? Please reach out to us within 5 days of receiving and we will be happy to get you a replacement as soon as possible.
Do you ship internationally? We are set up to ship orders to Canada or the UK via this website. Please note any additional fees your country may charge are your responsibility to pay and unfortunately we have no way to know if your package will accrue additional charges going through customs. We also cannot guarantee specific delivery dates when shipping internationally. If you want to place an order to ship to another country please email firstname.lastname@example.org.
Why can't I use more than one discount in my cart? To save you a long technical and frustrated rant, that's just the way it is... BUT(!!!) if you cart qualifies for more than 1 discount, we will be sure to refund you the savings you so rightfully deserve.
Do you do custom work? No. We no longer offer custom work including custom cards, invitation suites or branding design. However, if you are interested in doing a collaboration between Compass Paper Co and your like minded brand, please feel to reach out and let's talk!
Where can I find Compass Paper Co products in person? Please see our retailers page to find a retailer near you.
Do you charge sales tax? For orders shipping within Michigan, we do have to charge sales tax.
Do you offer wholesale? We absolutely offer wholesale to retailers. Please email us at email@example.com to get set up to carry Compass Paper Co.
I didn’t get a packing slip with my order. What’s up with that? Since most packing slips end up either in the garbage or recycling bin right away, we choose not to print them for orders via this website. Please use your order confirmation email you received when you placed your order as your packing slip. That email goes to the address you provide when you place your order.